This is the screen you're gonna be looking at for the most part of your workday, so we've literally spent years polishing it. Whether you're a tech support 'agent', an 'administrator' or a 'manager', the grid easily adjusts to your current needs. In addition, you can switch to the 'assigned to me' tickets, requests from a specific company, a specific customer etc. Different queues let you switch between 'all', 'in progress' and 'unanswered' tickets. For example, assign multiple tickets to agents, merge, close, delete tickets or even post a reply to multiple tickets at once.

You can easily sort and filter the requests, review the current statistics and even perform 'bulk' operations without leaving the page. The main screen of the help desk software features a powerful grid showing all the information on your current tickets.

Jitbit is an affordable, fast, lightweight and good-looking Ticketing System for your customer support team.

Requests come in via email, live chat, text-messages, phone calls - all go into the same storage, where help desk agents can add their responses and keep track of tickets. and stores them in one central database for later management. In MacroMaker you’re only recording keystrokes.IT ticketing system is a software app, that converts all incoming tech support requests into tickets. There are programs which automate your tasks, but many of them use in-depth commands that can get confusing. MacroMaker is available only for Windows systems running on the latest versions of Windows. Once these are recorded, choose a shortcut that will activate the macro every time it’s pressed. To create a macro in MacroMaker simply record the keystrokes you’d like the macro to make. You’re given freedom to create a macro that will sign an email for you and send it on its way, saving you a few precious seconds. A standard macro to use is 'Alt + Tab' which switches screens. You’re also fully capable of boosting your workflow by using macros. Using MacroMaker, you’ll be able to step up your game by making a macro for everything you need from unique and hard to hit combos to triple tapping your bullet shots without creating recoil. Have you ever played Counter-Strike: Global Offensive and have seen people bunny hopping, but failed to do so yourself? This is because players use a macro to continuously press spacebar and keep jumping. Gamers will especially love macros as it gives them an edge in gaming. But this still takes time, so why not use a macro?Ī macro is a single key that expands into a series of instructions to your computer, often as other keystrokes and generally fulfills a specified task. Daily tasks can be tedious, and you do them so often you do them without thinking.

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